Patient review policy

MyDentistPro publishes patient reviews to help everyone choose a dentist. This policy explains how reviews are collected, verified, moderated and published.

Last updated: September 2026

1. Who can post a review?

  • Anyone who visited the clinic or dentist concerned, for themselves or for a child in their care.
  • One review per patient and clinic. Your contact (phone or email) is verified with a one-time code; it is never displayed or sold.
  • “Verified” reviews come from a personal link sent after a real appointment recorded in the clinic’s software.

2. What is not allowed

  • Any personal medical information (diagnosis, condition, detailed treatment) about yourself or others.
  • Insulting, defamatory, discriminatory or threatening content.
  • Contact details, links, advertising or attempts to redirect to another practitioner.
  • Reviews written by the dentist, their staff, relatives or competitors, and paid or incentivised reviews.

3. Moderation

  • Every review is checked automatically and, when needed, read by our team before publication.
  • A review may be refused or removed if it breaches this policy. Compliant reviews are never edited.
  • Reviews are never sorted or hidden based on their rating or on the clinic’s MyDentistPro subscription.
  • A clinic’s average rating is only shown once it has 3 published reviews.

4. Right of reply and reporting

  • The clinic may publicly reply to each review, while respecting medical confidentiality.
  • Anyone can report a review with the “Report” button; it will then be re-examined.

5. Your data

  • Only your first name and last-name initial are published. Your contact is stored as a hashed fingerprint to prevent duplicates.
  • You can ask for your review to be removed, or exercise your rights of access, rectification and objection at any time.

For any request (removal, dispute, personal data): contact@mydentistpro.ma

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